Health Information

Medical Records

To request a copy of a medical record please contact:

E: lingard.medicalrecords@healthecare.com.au

P: 02 4918 0364

F: 02 4918 0369

If you would like information regarding your health or managing health conditions, you can find a range of brochures, videos and resources here.

Falls Prevention

Research shows that we can substantially reduce our risk of a fall by doing moderate exercise for at least 30 minutes on most days of the week and by incorporating balance and leg strength exercises, such as those you will find on the website, into our daily routine.
Read more about falls prevention here.

Pressure Injury Prevention

A pressure injury, also referred to as a pressure ulcer or bed sore, is an injury to the skin caused by unrelieved pressure and may occur when you are unable to move due to illness, injury, or surgery. Pressure injuries can happen quickly, from lying or sitting in the same position for too long. They can be painful, take a long time to heal, and may lead to other complications.
Read more about pressure injuries here.

Blood Clot Prevention

Sometimes blood can pool and thicken inside normal, healthy veins and block the flow of blood through the body. This is known as a blood clot. Blood clots can be minor and have no signs or symptoms, but they can also cause significant health issues and, in some cases, lead to death.
Read more about blood clots here.

Delirium

Delirium is a common medical problem that is characterised by changes in mental function.

The onset of delirium and its symptoms is always sudden. It usually only lasts for a few days but may persist for longer periods. Delirium occurs more often among older people, but it can occur at any age. It can be a serious condition.
Read more about Delirium here.

Australian Charter of Healthcare Rights

The second edition of the Australian Charter of Healthcare Rights was released in 2019. These rights apply to all people in all places where health care is provided in Australia.

The Charter describes what you, or someone you care for, can expect when receiving health care. Read more about the
Australian Charter of Healthcare Rights here.

Infection Control

Communicable diseases are diseases that can spread from person to person. Find out what we’re doing to prevent outbreaks and monitor these diseases in Australia.

Find out what the Australian Government is doing to prevent outbreaks in Australia.

Find out more about preventing and controlling infection.

Blood Transfusions

When you receive blood, or blood components, it is called a transfusion. Blood components might be red cells, platelets or plasma. What you receive depends on your medical condition.

Transfusions of red blood cells are used to treat patients with low haemoglobin (anaemia). There are many different causes for anaemia such as surgical blood loss and chemotherapy. Read more about blood transfusions here.

Medicine Information

Consumer medicine information (CMI) is designed to inform you about prescription and pharmacist-only medicines. CMI leaflets are written by pharmaceutical companies, who have to follow government guidelines about what to include and ensure their information is accurate, unbiased and easy understand.
For more information on medicines click here.

Top Tips for Safe Health Care

Top Tips for Safe Health Care is a resource designed to help consumers, their families, carers and other support people get the most out of their health care.
For more information and tips on Safe Health Care, click here.

Indigenous Identification

Identifying the Indigenous status of people accessing health services helps Close the Gap in health outcomes between Indigenous and non-Indigenous Australians.

It improves national health data and, in the general practice sector, helps Aboriginal and Torres Strait Islander people access Indigenous-specific health measures designed to overcome the health disparities between Indigenous and non-Indigenous people. Most of these measures are accessed through general practitioners.

The information in this brochure explains more about Indigenous Identification.

Goals of Care

A goal is about a treatment outcome, like lowering your blood pressure, healing an injury or walking without pain. A goal of care is what you want to achieve through care or treatment - the things you want to be able to do, like being able to walk up steps, attend a wedding, do some gardening or go on a trip. It is important that the healthcare team understands your goals, as it helps them understand what is important to you. It is also important to talk about your goals, as sometimes they might be different to your healthcare team’s goals.

Download this PDF for advice about setting goals.

Shared Decision Making

Shared decision making involves discussion and collaboration between a consumer and their healthcare provider. It is about bringing together the consumer's values, goals and preferences with the best available evidence about benefits, risks and uncertainties of treatment, in order to reach the most appropriate healthcare decisions for that person.